First Group Sodwana Bay Lodge

Important Information

The guest named in the Guest Certificate will be held responsible to comply with all terms and conditions of the reservation and the Resort Rules.
It is the guest's responsibility to ensure they are aware of the Resort facilities and utility charges, as well as breakage and additional fees payable on check in. Properties located within a conservation area may charge the relevant conservation fees on arrival.
All guests are to comply with and observe all rules applicable to the Resort.
It is the guest's duty to ensure that any special requirements (e.g.: wheelchair friendly units etc.) are made or requested directly with the Resort.
Guest Certificates and Identity Books must be presented on check in before occupation will be allowed.
Check in times indicated on the Guest Certificate should be strictly adhered to as these are set by the Resort. Access to apartments will only be granted on or after arrival time reflected above and resorts require direct notification in the event of arrivals after 16h00.
There must not be more than the allowed number of occupants in a room/apartment/chalet. These are stipulated by the resort and indicated on your Guest Certificate. Resorts will grant occupation to no more than the maximum party size reflected above (regardless of age).
Upon arrival you will be required to hand in a completed and signed Resort Indemnity which will be sent to you with the Guest Certificate.
The Resort Indemnity must be handed in on check-in before your keys will be issued.
Rooms are allocated on the day of arrival; therefore, specific room numbers cannot be guaranteed.
Neither pets nor motorcycles are allowed at certain resorts. Please check directly with the resort before arrival.
Whilst the resort shall do its best to allocate you a single unit for the entire duration of your stay, there is, no guarantee that they will be able to do so, and there is a slight chance that you may be required to move units during your stay.
Important: Only the guest whose name appears on this document will be permitted occupation. Guests must present proper identification when checking in at the resort.